Shipping and tracking
Yes, we can deliver, you can visit our store where you can use home delivery and arrange delivery in the next day. or you can buy online and use online delivery service to have your products delivered directly to your home.
It will take at least 48 hours. You can also specify the date you would like to come in to receive your order if it has been purchased online. We will send you a notification as soon as your order is ready to be received.
You can always see the current delivery status of an order under my account.
We always show you delivery time directly on the product in question before submitting your order:
Items in stock are usually with you within 1-2 business days (Monday to Saturday) with parcel shipping.
We deliver available shipping items within 2-3 business days (Monday to Saturday) to the shipping broker at the required location. The broker will send an email and SMS before delivery to inform you of the delivery date. Therefore, please always enter the recipient’s email address and mobile phone number. Shipping tracking is available on delivery day.
please note:
Delivery can be delayed in one business day if there is a Sunday or a public holiday between order and delivery.
If forwarding articles are sent directly from the supplier, it will only be delivered to the nearest shipping company.
If you are ordering online, the expected delivery date is the earliest date we can deliver after the products come from the distribution center. If you visit us in our store, home delivery service can provide next day delivery, subject to availability.
If you arrange home delivery at the store, they will contact you an hour before the arrival date.
Currently, online orders can only be delivered directly from our distribution center to your home, but we seek to provide a new store with order delivery service with a view to providing convenience to future customers. As for customers in North Rhine-Düsseldorf specifically and those close to them can receive their products from the store directly.
Yes, as long as the delivery address within the previously mentioned areas.
Products can be delivered through the online shopping service to places within the German Republic and the countries mentioned here only. We seek in the future to deliver products to all European countries.
The expected delivery date that appears to you is the earliest we can deliver your order to you. Possible delivery at a slightly later date may be more convenient for you. Please contact us as soon as possible if you request a later date.
The shipping fee starts from € 4.99 in German and becomes free from € 29.99 … with exceptions while visiting the store and special requests. Shipping cost to these countries (—) € 9.99 and becomes free from € 79.
No, you can receive your order after it is delivered to the order center and receive it for free at no additional cost.
You can send anyone to receive your order, they must bring a purchase receipt and they will sign the delivery notice on your behalf.
Unfortunately it is not possible to receive payments via phone, or reserve products for receipt, but you can purchase online. For more information, please visit our online store.
If you have purchased online you will be able to use the order tracking service using the order number and have the email you entered when making the order. For deliveries that are booked in the store, we will agree on a specific day for delivery, then you will be contacted an hour before delivery.
No . All prices include VAT and customs duties.
payment information
The security of our customer data is a first priority for us. We work with a fully integrated and secure payment process. All payment details are secure at all times. You can see our privacy policy.
We do not require any information to access any part of our site, unless specifically mentioned. We may request specific information in order to provide the service to you. Required information may include name, title, company, address, email and phone number. We track online traffic patterns anonymously using cookies, so we can measure site performance and make improvements. Cookies are small information stored on your computer that the browser reads.
We offer a range of guarantees on a number of products. You can learn more about the guarantees in the store during your visit.
You can pay with all major credit cards and features that include: VISA, VISA Electron, MasterCard, Maestro, American Express, and cash payment. Checks and installment options are not accepted.
You can pay via PayPal using direct debit, credit card, giropay, or PayPal.
Your data is safe: no one can view your account details.
You will receive an email to confirm your order, including the status and type of payment, immediately after placing your order.
Unfortunately, you cannot add or delete any products from your online order. Your contact details, shipping address, or delivery date and time can be changed by contacting the Customer Service Center. For more information, please see the terms and conditions.
Returns and refunds
We have a replacement and return policy that gives you the ability to return any of your purchases within 15 days, subject to terms and conditions.
You have 15 days to return any unused and original packaging to get your refund. Keep a receipt for your purchase.
Used bed linen (such as bed sheets, duvets, pillows, and pillowcases)
• Stuffed and upholstered products without the original card
• Fabrics sold per meter
Custom-made products (such as custom worktops)
• Products that have been modified, changed or washed
• Products sold as is
Gift Cards
• We reserve the right to refuse to return or change any product at any time, and we may require a photo identification card
• Products without original packaging.
• Curtains custom made, modified or designed upon request.
• Custom-made fabrics
• Curtains accessories that are sold in meters
You can freely change your mind. Return unused products in their original packaging and packaging within 15 days, with receipt, for a full refund. For more information, see the return policy for online purchases, if the order was delivered to you before you decided to cancel your order, you must return the products to us according to the return policy without delay and not later than 15 days after the date of the order in any case.
For more information to arrange an appointment to receive the order, please contact the Customer Service Center.
There is no delivery fee for orders that will be received from order and receipt centers. The delivery service fee from the ordering and receiving centers depends on the distance between your home address and the ordering and receiving center, as well as Internet requests, depending on the shipping company.
No, unused products must be returned in their original packaging within 15 days with the receipt.
Shopping information
If you are looking for a specific product, use the search box located at the top of the site. Simply enter what you want to search for, and you will get desired results. If you want to browse a specific product category, use the “Browse all categories” menu, and move between your favorite categories and we will provide you with the best products in each of them. We also provide you with browsing through the offers on the pages. You can also use different classification options to select the results that best suit your needs – according to product features and price. Click on the product if you want to learn more and add to the shopping cart.
You can quickly and easily under my account. There you can easily add it to the cart and check product details, pictures, specifications and customer reviews
You are still hesitating. You can use the comparison page!
We offer a number of services to maintain your comfort, including the comparison page, so that you can distinguish and choose by making a comparison in terms of price, quality, color, brand, etc. Discover more offers for more products that suit all your needs.
Registering on our website is easy and in order to maintain the facility. We also added registration through social registration. Within my account in the field “Email Address”, enter your email address, if you have not registered yet, you can easily do this by filling out the form, or just contacting via Facebook or Register your google with the click of a button.
If you forget your password, just click on the “Forgot your password?” Enter your email address in the next window. Explain to us the direct contact via email, where you will find a link to change your password. Please click on this link or copy the URL into your browser. Now you can get a new password for your customer account. Your old right belongs only to his rights when you have a new right.
»Now set a new password
Can I see my account details and order details?
Yes, under my account (simply log in with your email address and password) you can view and verify all personal information at any time. There you can, for example, track the current status of your orders via shipping information, change the delivery address or e-mail address and information services such as newsletter management.
• Delivery status of your orders
• Ability to cancel your requests
• The ability to evaluate the articles already received
• An overview of canceled or returned items
• Bill overview
Sewing curtains
Customers can take advantage of the free delivery service that comes with an appropriate fee for every order. Measurement service for curtains, planning and detailing where we help you in designing the curtains of your dreams, installing curtains to suit your aspirations and also shortening the curtains free of charge for ready orders and customizing pillows to suit your needs.
You can choose the installation and delivery service when placing your order online, and we ask that you contact us to make an appointment and also if you are within the permitted distance range. Installation service cannot be added after ordering online. To arrange installation service, contact us for more information. More details can be found on the services page.
All of our products come with full instructions, and if you need more help we have guidelines for all of our products, or if you go to the store you can arrange to have the installation service.
For online orders, you can choose to install with delivery when ordering online, and we ask that you be at home on the date and time chosen for delivery.
Installation service cannot be added after placing an order online, you can visit an exhibition to arrange installation service or contact us for more information. More details can be found on the services page.
We offer many services and home decoration consulting if you want to establish your entire room or home. We also provide you with self-planning service with assistance for curtains, floors, ceilings, insulation, painting and kitchen installation. By using computer simulations, you can plan while you are in your home using our services only. You are required to make an appointment or call us. Of course, this service is free.
Yes, please click the online shopping button. Choose the appropriate fabric for you. Fill the table with the required sizes. Send us your notes or call us if you need help. Be careful. If you request this service for products, you have the right to return because they are specially designed for you.
Yes, please visit the online shopping button, choose the appropriate curtains for you. Send us your comments and the required size. This service is free of charge, and in case of requesting this service for the products, you have the right to return because they are specially designed for you.
Yes, please contact us online. Choose the right curtains for you. Send us your comments and the required size, or you can request a measurement and advice service so that we set an appointment for your visit and consultation. All you need to do is choose the curtains you like and place your order in the sizes you want.
Yes, we have, and in case you are owners of companies, hotels and restaurants, we offer a regular maintenance service from cleaning to repairing and restoring textiles. For more information, visit us in our store or call us.
additional services
It is open from 8:00 until 20:00 Monday-Friday. Saturday from 8:00 until 14:00
You can change your name and address quickly and easily under (My Account). There you can easily save additional delivery addresses in your personal address book.
We offer a number of services from home delivery to installation and design services.
Registration on our site is easy and for your convenience we have added registration also through social registration.
Under My account in the “Email address” field, enter your email address, which is deposited into the customer’s account. In the “Password” field, please enter the correct password that you chose.
If you forget your password, just click on the “Forgot your password?” Enter your email address in the next window. Explain to us the direct contact via email, where you will find a link to change your password. Please click on this link or copy the URL into your browser. Now you can get a new password for your customer account. Your old right belongs only to his rights when you have a new right.
»Now set a new password
Yes, under my account (simply log in with your email address and password) you can view and verify all personal information at any time. There you can, for example, track the current status of your orders via shipping information, change the delivery address or email address, and information services such as newsletter management.
• Delivery status of your orders
• Ability to cancel your requests
• The ability to evaluate articles already received
• Overview of canceled or returned items
• Invoice overview