General Terms and conditions

1. Scope

The following terms and conditions apply to all orders placed through our online shop by consumers and entrepreneurs.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity. Entrepreneur is a natural or legal person or a legal partnership that, when concluding a legal transaction, acts in the exercise of its commercial or independent professional activity.

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they only become part of the contract if we have expressly agreed to this.

2. Contractual partner, conclusion of contract

The purchase contract is concluded with Wohnlichshop.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. You can initially add our products to the shopping cart without obligation and correct your entries at any time before sending your binding order by submitting them in the order process and explained correction aids. By clicking the order button you place a binding order for the goods contained in the shopping cart. Confirmation of receipt of your order will be sent by email immediately after the order has been sent.

When the contract is concluded with us depends on the payment method you have chosen:

SEPA direct debit, invoice via Klarna, financing via Klarna

We accept your order by sending a declaration of acceptance in a separate email or by delivering the goods within two days.

SEPA direct debit PLUS via Paymorrow

By submitting the order, you give the online provider Paymorrow a direct debit mandate. Paymorrow collects the invoice amount from your bank account. Paymorrow will inform you of the date of the account debit immediately after we receive your order (so-called prenotification). This is how the contract with us comes into being.

Apple Pay
In the ordering process, you will be redirected to the website of the online provider Apple. There you can enter your payment details and confirm the payment instruction to Apple. After placing the order in the shop, we ask Apple to initiate the payment transaction and thereby accept your offer.

Credit card

When you submit the order, you provide your credit card details and the credit card company carries out an authorization check. After your legitimation as a legitimate cardholder, the payment transaction is initiated automatically and your credit card is charged when the order is placed. The contract is concluded with us at the time of credit card debit.

PayPal, PayPal Express
In the ordering process, you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment instruction to PayPal. After placing the order in the shop, we ask PayPal to initiate the payment transaction and thereby accept your offer.

PayPal Plus
As part of the PayPal Plus payment service, we offer various payment methods as PayPal services. After placing the order, you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment instruction to PayPal. This is how the contract with us comes into being.

Sofort by Klarna
After placing the order, you will be redirected to the website of the online provider Sofort GmbH, where you will confirm the payment instruction. This is how the contract with us comes into being.

Google Pay
In the ordering process, you will be redirected to the website of the online provider Google. There you can enter your payment details and confirm the payment instruction to Google. After placing the order in the shop, we ask Google to initiate the payment transaction and thereby accept your offer.

Paydirekt
After placing the order, you will be redirected to the website of the online provider paydirekt, where you can confirm the payment instruction to paydirekt. After placing the order, we ask paydirekt to initiate the payment transaction and thereby accept your offer.

Amazon Pay
In the ordering process, you will be redirected to the website of the online provider Amazon before completing the ordering process in our online shop. There you can choose the delivery address and payment method stored at Amazon and confirm the payment instruction to Amazon. You will then be redirected to our online shop, where you can complete the ordering process. After placing the order, we ask Amazon to initiate the payment transaction and thereby accept your offer.

Cash on pickup

We accept your order by sending a declaration of acceptance in a separate email within two days.

3. Contract language, contract text storage

The language (s) available for the conclusion of the contract: German, English, French

We save the contract text and send you the order data and our terms and conditions in text form. You can see the contract text in our customer login.

4. Terms of delivery

In addition to the stated product prices, shipping costs may apply. You can find out more about the possible shipping costs in the offers.

In principle, you have the option of picking up at Ammar Al shaar, HeyeStraße 58, 40625 Düsseldorf, Germany during the following business hours: 2-5

5. Payment

The following payment methods are generally available in our shop:

Credit card

When placing the order, you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction is carried out automatically and your card is debited.

SEPA direct debit

By submitting the order, you give us a SEPA direct debit mandate. We will inform you about the date of the account debit (so-called prenotification). By submitting the SEPA direct debit mandate, we ask our bank to initiate the payment transaction. The payment transaction is carried out automatically and your account is debited. The account is debited before the goods are dispatched. The deadline for the advance notification of the date of the account debit (so-called prenotification deadline) is 1 days.

PayPal, PayPal Express
In the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You’ll get more information during the ordering process.

PayPal Plus
As part of the PayPal Plus payment service, we offer various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can enter your payment details, confirm the use of your data by PayPal and the payment instruction to PayPal.

If you have chosen PayPal as the payment method, you must be registered there in order to pay the invoice amount, or you must first register and authenticate with your access data. The payment transaction is carried out automatically by PayPal immediately after confirmation of the payment order. You’ll get more information during the ordering process.

Credit card through PayPal

If you have chosen the credit card payment method, you do not have to be registered with PayPal to be able to pay the invoice amount. The payment transaction will be carried out immediately after confirmation of the payment order and after your legitimation as a legitimate cardholder by your credit card company at the request of PayPal and your card will be charged. You’ll get more information during the ordering process.

Direct debit via PayPal

If you have chosen the direct debit payment method, you do not have to be registered with PayPal to be able to pay the invoice amount. By confirming the payment instruction, you give PayPal a direct debit mandate. You will be informed by PayPal about the date of the account debit (so-called prenotification). Upon submission of the direct debit mandate immediately after confirmation of the payment order, PayPal asks its bank to initiate the payment transaction. The payment transaction is carried out and your account is debited. You’ll get more information during the ordering process.

Invoice via PayPal

If you have selected the payment method invoice, you do not have to be registered with PayPal to be able to pay the invoice amount. After a successful address and credit check and submission of the order, we assign our claim to PayPal. In this case, you can only pay to PayPal with a debt-relieving effect. For payment processing via PayPal – in addition to our terms and conditions – the terms and conditions and privacy policy of PayPal apply. More information and PayPal’s full terms and conditions for invoice purchase can be found here.

Sofort by klarna

After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount immediately, you must have a bank account activated for online banking, legitimize yourself accordingly and confirm the payment order to us. You’ll get more information during the ordering process. The payment transaction will be carried out immediately afterwards and your account will be debited.

Google Pay
To be able to pay the invoice amount via Google Pay, you must be registered with the service provider Google, have activated the Google Pay function, authenticate yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. You’ll get more information during the ordering process.

Apple Pay
In order to be able to pay the invoice amount via Apple Pay, you must use the “Safari” browser, in which service providers Apple are registered, have activated the Apple Pay function, authenticate yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. You’ll get more information during the ordering process.

Paydirekt
After placing the order, you will be redirected to the website of the online provider paydirekt. In order to be able to pay the invoice amount via paydirekt, you must have an online banking account activated for participation in paydirekt, be registered there or first register, legitimize with your access data and confirm the payment instruction to us. Immediately after placing the order, we ask paydirekt to initiate the payment transaction. The payment transaction is carried out automatically by paydirekt. You’ll get more information during the ordering process.

Amazon Pay
In the ordering process, you will be redirected to the website of the online provider Amazon before completing the ordering process in our online shop. In order to be able to process the order process via Amazon and pay the invoice amount, you must be registered there or first register and authenticate with your access data. There you can choose the delivery address and payment method stored at Amazon, confirm the use of your data by Amazon and the payment instruction to us. You will then be redirected to our online shop, where you can complete the ordering process. Immediately after placing the order, we ask Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You’ll get more information during the ordering process.

Purchase on account via Klarna

In Zusammenarbeit mit Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Schweden, bieten wir Ihnen den Kaufkauf als Zahlungsoption an. Bitte hören Sie, dass Klarna Rechnung nur für Verbraucher gekauft werden und dass die Rechte jeder einen Klarna zu bestimmten Hut. Beim Kauf auf Rechnung mit Klarna erhalten Sie immer wieder die Ware und Sie haben immer eine Zahlungsfrist von 14 Tagen. Die Rechte AGB zum Rechnungskauf finden Sie hier.

Financing through Klarna

In Zusammenarbeit mit Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Schweden, bieten wir Ihnen den Ratenkauf als Zahlungsoption an. Bitte beachten Sie, dass Klarna Ratenkauf nur für Verbraucher verfügbar ist und dass die Zahlung an Klarna zu erfolgen hat.
With Klarna’s financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (but at least € 6.95). Further information on Klarna installment purchase including the general terms and conditions and the standard European information for consumer loans can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account

SEPA Direct Debit Plus

If you have chosen the payment method SEPA Direct Debit Plus from the online provider Paymorrow, you do not have to be registered there to be able to pay the invoice amount. After a successful address and credit check in the course of the ordering process, you submit a direct debit mandate to the online provider Paymorrow by submitting the order and we assign our claim to Paymorrow. Paymorrow will inform you of the date of the account debit (so-called prenotification). By submitting the direct debit mandate, Paymorrow requests your bank to initiate the payment transaction. The payment transaction is carried out automatically and your account is debited. The account will be debited after the cancellation period has expired, i.e. after returns have been processed. For payment processing via Paymorrow – in addition to our terms and conditions – the terms and conditions of Paymorrow apply. More details about the payment method can be found here.

Cash on pickup

You pay the invoice amount in cash upon collection.

6. Right of withdrawal

You have the legal right of withdrawal, as described in the cancellation policy.

7. Retention of title

The goods remain our property until full payment.

For entrepreneurs, the following also applies: We reserve ownership of the goods until all claims from an ongoing business relationship have been paid in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale to us in advance in the amount of the invoice – regardless of a connection or mixing of the reserved goods with a new item – and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.

8. Transport damage

The following applies to consumers: If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to file a complaint or contact us will have no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder, the carrier or the person or institution otherwise responsible for carrying out the dispatch. The duty to inspect and give notice of defects, which is regulated in § 377 HGB, applies to merchants. If you omit the notification regulated there, the goods are deemed to be approved, unless there is a defect that was not recognizable during the inspection. This does not apply if we have maliciously concealed a defect.

9. Warranties and guarantees

Unless otherwise expressly agreed below, the statutory liability for defects applies.

The following applies to the purchase of used goods by consumers: if the defect occurs one year after delivery of the goods, the defect claims are excluded. Defects that occur within one year from delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.

For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The sale of used goods takes place under exclusion of any warranty. The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected.

Towards entrepreneurs, only our own information and the manufacturer’s product descriptions, which were included in the contract, count as an agreement on the quality of the goods; we accept no liability for public statements by the manufacturer or other advertising statements.

If the delivered item is defective, we initially provide the entrepreneur with a choice of remedying the defect (rectification) or by delivering a defect-free item (replacement delivery).

The above restrictions and shortened deadlines do not apply to claims due to damage caused by us, our legal representatives or vicarious agents• bei Verletzung des Lebens, des Körpers oder der Gesundheit
• in the event of willful or grossly negligent breach of duty and malice
• in the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on the observance of which the contractual partner can regularly rely (cardinal obligations)
• as part of a guarantee promise, if agreed
• as far as the scope of the Product Liability Act is open.
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Kundendienst: https://www.wohnlichshop.de/en//help-support/

10. Liability

We are always liable without limitation for claims due to damage caused by us, our legal representatives or vicarious agents• bei Verletzung des Lebens, des Körpers oder der Gesundheit
• in the event of willful or grossly negligent breach of duty
• in the case of a guarantee promise, if agreed, or
• as far as the scope of the product liability law is opened.
In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner can regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability shall be that which was foreseeable at the time the contract was concluded Limited damage, the occurrence of which can typically be expected.
Im Übrigen sind Ansprüche auf Schadensersatz ausgeschlossen.

11. Dispute settlement

The European Commission provides a platform for online dispute resolution (OS), which you can find here. Consumers have the option to use this platform to resolve their disputes. To settle disputes from a contractual relationship with a consumer or whether such a contractual relationship exists, we are obliged to participate in dispute settlement proceedings before a consumer arbitration board. The federal universal arbitration board at the Center for Arbitration e.V., Straßburger Strasse 8, 77694 Kehl am Rhein, www.universalschlichtungsstelle.de is responsible. We will participate in a dispute settlement procedure before this point.

12. Final provisions

If you are an entrepreneur, then German law applies to the exclusion of UN sales law.

If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.

Terms and Conditions created with rechtsstexter.de.