Shipping and tracking
Yes, we can deliver, you can visit our store where you can use home delivery and arrange delivery in the next day. or you can buy online and use online delivery service to have your products delivered directly to your home.
It will take at least 48 hours. You can also specify the date you would like to come in to receive your order if it has been purchased online. We will send you a notification as soon as your order is ready to be received.
You can always see the current delivery status of an order under my account.
We always show you delivery time directly on the product in question before submitting your order:
Items in stock are usually with you within 1-2 business days (Monday to Saturday) with parcel shipping.
We deliver available shipping items within 2-3 business days (Monday to Saturday) to the shipping broker at the required location. The broker will send an email and SMS before delivery to inform you of the delivery date. Therefore, please always enter the recipient's email address and mobile phone number. Shipping tracking is available on delivery day.
Delivery can be delayed in one business day if there is a Sunday or a public holiday between order and delivery.
If forwarding articles are sent directly from the supplier, it will only be delivered to the nearest shipping company.
If you are ordering online, the expected delivery date is the earliest date we can deliver after the products come from the distribution center. If you visit us in our store, home delivery service can provide next day delivery, subject to availability.
If you arrange home delivery at the store, they will contact you an hour before the arrival date.
Currently, online orders can only be delivered directly from our distribution center to your home, but we seek to provide a new store with order delivery service with a view to providing convenience to future customers. As for customers in North Rhine-Düsseldorf specifically and those close to them can receive their products from the store directly.
Yes, as long as the delivery address within the previously mentioned areas.
Products can be delivered through the online shopping service to places within the German Republic and the countries mentioned here only. We seek in the future to deliver products to all European countries.
The expected delivery date that appears to you is the earliest we can deliver your order to you. Possible delivery at a slightly later date may be more convenient for you. Please contact us as soon as possible if you request a later date.
The shipping fee starts from € 4.99 in German and becomes free from € 29.99 ... with exceptions while visiting the store and special requests. Shipping cost to these countries (---) € 9.99 and becomes free from € 79.
No, you can receive your order after it is delivered to the order center and receive it for free at no additional cost.
You can send anyone to receive your order, they must bring a purchase receipt and they will sign the delivery notice on your behalf.
Unfortunately it is not possible to receive payments via phone, or reserve products for receipt, but you can purchase online. For more information, please visit our online store.
If you have purchased online you will be able to use the order tracking service using the order number and have the email you entered when making the order. For deliveries that are booked in the store, we will agree on a specific day for delivery, then you will be contacted an hour before delivery.
No . All prices include VAT and customs duties.